FAQs

With our price match feature we will try to help you find the best price for your Victorinox luggage. Just click the Tab on the desired item, fill out the boxes in the special form, and we will help in any way we can.
You must include the URL (web address) of the product elsewhere and any comments you may have.

Find it cheaper elsewhere and we will try to match it.

Please see our Warranty & Repairs page for guidence.

*Delivery cost is now FREE over £50. Only £6 under £50

Unfortunately not, we take online payment security very seriously and cannot due to regulations hold your card details.

We are compliant with Industry standard PCI-DSS and cannot retain any payment details. Payments will be transacted via our secure trading partner SagePay. Please place your order online to maintain a secure and trustworthy transaction.

Items listed in Last Chance Offers are for single items only and will be removed after sale. Items are not available to previous customers of specific items and orders may not be fulfilled if stock has been depleted.

We have now introduced 3D secure payment authorisation to protect both you the customer and us the supplier from fruadulent transactions. This process checks that only you (the rightful user of your card) is paying for purchases. If you have not registered yet please contact your bank to increase your level of security.

Yes you can, Please email us when you place your order and we will confirm timescales and cost for this service. Our standard delivery is 3-5 working days, Express delivery for 1-3 working days is dependant on the time of your order, Public Holidays, weekends, order value and location.

Yes we do accept American Express

Yes we do accept PayPal

We make every effort to get your order to you as soon as possible.Deliveries will normally be within 5 working days, unless you have selected an Express Delivery option.

We want you to be delighted with your purchase but we understand that there may be occasions when you need to return goods to us. Please make sure that you are going to keep the item before recycling the boxes. Goods not returned in their original packaging will be subject to a 15% handling fee of the item value excluding vat. If we consider the return not to be in a re-saleable condition the item will be returned to you and no refund will be issued.

We do stress that items will need to be resold and should be in similar condition to when it was shipped to you. Please do not unduly mark the boxes or damage in any way the packaging. Your assistance would be appreciated and the cost of any return shall be the responsibility of the customer. Thank you

No. All our products are supplied via courier delivery.

Yes, we need to know you have received your parcel safely.

No.

We will indicate where possible if an item may qualify but all airlines do have differing and changing standards. We will show a guide to this but cannot be responsible if a carrier refuses. Please check with your airline.

We make every effort in presenting you with total satisfaction. If you have any complaint, criticism or concern about our services, please email: customerservice@limetreeworld.co.uk; we will contact you within 24 working hours and offer a resolution within a very short period of time

Upon Checkout you can select to be included in future offers and updates from LimeTreeWorld Limited. This will include Discounts, New Products and News from Victorinox Swiss Army.