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Welcome to our Victorinox online store in the UK - 10% off code FIRST10

Delivery and Returns

Delivery Information   - 2016 UK deliveries


All shipping to the UK  mainland is FREE over £50  

*Standard delivery timescales are 3 - 5 working days from the date of your order. 


Should you need something more urgently please get in contact via our contact us page and we will be happy to quote

(UK Highlands & Islands may incur extra cost, please request prices)


Deliveries will require a signature to ensure safe and secure delivery and unfortunately we are unable to deliver goods to PO Boxes or a BFPO address.


Returns Policy

Returns are only accepted with a valid returns numbers and after contacting us to obtain our prior consent.

Please ensure all items are sent by recorded or a registered method to protect against you loss or damage in transit.

Goods must be unused, undamaged, and fully re-marketable which includes all the exterior packaging - the item must be as new with no damage to the product or its packaging.


Please take care when you remove the goods for the first time as the packaging is an integral part of the product. We reserve the right to determine if the product condition has been compromised.

You can request a returns number via our contact us page.


We do not offer a free returns serice due to the high cost of logistics and this keeps our cost low so we can pass on thesa ving to our cutomers with the most competitive pricing and a high level of UK customer support. We hope you understand, but please consider this when sizing your luggage purchase and let us know if we can help you choose.


We may deduct the appropriate cost of initial delivery upon return if items are not exchanged for any reason beyond our control all shipping costs will be met by the customer. Items are returned via this process and we cannot accept any product at our administative offices.


Back Ordering

If your item is not in stock, we will place a back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Tax Charges

For orders made from the UK 20% VAT is added. Appropriate rates are selectable for European orders.

This web site contents, terms and conditions and contracts shall be governed by and construed in accordance to English Law.
Those who access this site from other locations are responsible for compliance with their local laws and taxes as applicable.

Cancellation

We know that sometimes you may want to cancel your order and we'd like to make it as easy as possible. If you are unhappy with any purchase for any reason, you can return it and we will replace or refund it immediately (subject to our returns policy detailed above). This does not affect your statutory rights. However, we do not offer a free return service unless the goods are faulty or sent out incorrectly, in which case we will refund the postage on receipt of the parcel. We aim to process cancellations within days of receiving the goods.



Free delivery over £50.00 Lifetime guarantee Approved supplier