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Welcome to our Victorinox online store in the UK - 10% off code FIRST10

Victorinox & Swiss Army Warranty

In the event of you needing help and advice on repairs or warranty issues please contact the service centre below who will be happy to assist you.

UK appointed agent for repairs and spares.

Victorinox Repairs and Spares
K2 Global Limited
Unit A
Boyn Valley Industrial Estate
Boyn Valley Road
Maidenhead
Berkshire
SL6 4EJ

Tel: 0844 880 9991
Fax: 0844 880 9997

Web Link www.k2global.co.uk 

 

Victorinox Travel Gear Warranties

Check out the many levels of product protection and frequent travellers may benefit from some of the  guarentees that even take care of damage by airlines, taxis and cruise ships etc. Lost a wheel?  has the airline broken your suitcase handle?  Take the worry out of your business and pleasure travel and select a level of cover that suits you. 


 
  • GLOBAL LIFETIME PLUS LIMITED WARRANTY

    Our most premium collections are accompanied by premier warranty coverage. Should you experience functional damage of any kind during your first five years of ownership – even if caused by an airline, taxi, train or cruise ship – we will repair or replace your product as deemed appropriate. Following the first five years of ownership, your product is still guaranteed against manufacturing defects.

    Years One Through Five Total Protection
 
    For five years from the date of original purchase, the Global Lifetime Plus Limited Warranty covers functional damage caused by common carriers such as airlines, taxis, trains and cruise ships, as well as defects in materials and workmanship. Should a defect or damage appear under normal use during the first five years of ownership, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.

    Years Six and Beyond Quality Guarantee
    For years six and beyond, this warranty guarantees your product to be free from defects in materials and workmanship. Should a manufacturing defect appear under normal use, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge. Damage caused by common carriers is not covered during years six and beyond.

    Collections covered:

    • Lexicon
    • Werks Traveler 5.0
    • Architecture Urban
     
  • GLOBAL 10-YEAR LIMITED WARRANTY

    Products covered by the Global 10-Year Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for 10 years from the date of original purchase. If such a defect appears during the warranty period, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.

    Collections covered:

     
  • GLOBAL 2-YEAR LIMITED WARRANTY

    Products covered by the Global Two-Year Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for two years from the date of original purchase. If such a defect appears during the warranty period, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.

    Collections covered:

     
 
  • CARRY WITH CONFIDENCE™ GUARANTEE

    Our most premium collections are accompanied by premier warranty coverage. The Carry With Confidence™ Guarantee not only covers manufacturing defects in materials and workmanship for the life of the product, but also damage caused by common carriers such as airlines, taxis, trains and cruise ships. Should a defect or damage appear under normal use, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.

    Collections covered:

     
  • LIFETIME WARRANTY

    Products covered by the Lifetime Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for the life of the product. If such a defect appears, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.

    Collections covered:

     
 
  • TRAVEL SELECT LIMITED WARRANTY

    Products covered by the Travel Select Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for two years from the date of original purchase. If such a defect appears during the warranty period, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.

    Collections covered:

    • Accessories 3.0
     
 

DISCLAIMER

All guarantees are non-transferable and do not cover cosmetic damage, wear and tear, damage resulting from abuse, misuse, unauthorized repair or improper handling, common carrier damage, loss of use, loss of time or damage to the contents of your bag.

Shipping costs to our repair center are the responsibility of the owner. The original sales receipt verifying the date of purchase from an authorized retailer is required to validate your warranty coverage. Any repairs made will restore the intended functionality.

While repairs will be made professionally, we cannot guarantee the original appearance to be preserved. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

 For product WARRANTY REGISTRATION please follow this link to the International Victorinox Website http://www.victorinox.com/ch/content/TRG_customer_overview

Free delivery over £50.00 Lifetime guarantee Approved supplier